Refund Policy

All our packages come with a 100% refund guarantee; however, the following packages are considered special offers. If you need any modifications or are dissatisfied with the digital product after selecting BASIC, PREMIUM, or ADVANCE, please contact our customer support team within 14 days of your purchase. You can reach us via live chat or by email at info@theaxivion.com. After the 14-day period has expired, you will no longer be eligible for a refund or chargeback.

The refund policy of THE AXIVION will be void if:

  • You have purchased a unique or custom package.
  • The initial design concept for any service has been approved.
  • The logo design has been completed.
  • The website has been developed, tested, and launched.
  • You have requested revisions or changes.
  • The project cancellation is due to reasons unrelated to the project itself.
  • There has been no communication with the company for more than two weeks.
  • Company policies have been violated.
  • You have hired another company or designer for the same project.
  • The creative brief provided lacks the necessary information.
  • A complete redesign has been requested.
  • The payment was made for hosting or domain services.
  • The refund request was made after the eligible time frame.
  • The company or brand name has changed.

Refunds will not be granted under circumstances such as “change of mind,” “disagreement with a partner,” or any other reason unrelated to the quality of the service.

Clients who have gone through multiple rounds of revisions (for any service) and discussed their concerns with their project manager may be eligible for a 50% partial refund, subject to approval.

The management of THE AXIVION reserves the right to make the final decision regarding any refund requests.

If a client has purchased a service bundle and is dissatisfied with one specific service, only that service will be eligible for a refund — not the entire package.

Order cancellations made before the start of a project for reasons other than the design service itself will incur a 33% administrative cancellation fee.